Imagit was brought in through a partner to be the client’s full-service IT team with a two-hour service level agreement (SLA). Imagit resolved all emergencies quickly and efficiently, keeping the data center running smoothly around the clock. Imagit’s engineers completed general datacenter management including testing and replacing cables, upgrading hardware/software, drive and tape changes, implementing baseline configurations, and resolving physical connection problems. The engineers also observed and reported on the environment for the client.
The multi-year contract was completed with all requirements fulfilled, and throughout the duration of the contract, Imagit rectified 100% of the on-site issues presented to them. With Imagit’s expertise and ability to provide the two-hour SLA, the client was in good hands and positioned for their growth and success in North America.