While many tasks can be handled remotely, there are times where you need on-site support. Maintaining enough technical resources with the rights skill sets at each location can be difficult or even impossible for many companies. That's where Smart Hands step in, helping your business thrive and grow without the stress of maintaining a large IT staff. Smart Hands are an integral part of any IT team, providing your helpdesk or IT department with boots on the ground that can function as an extension of your in-house team, filling critical gaps. Smart Hands allow your team to complete more complex tasks and to quickly handle issues on-site. Businesses that utilize Smart Hands can ensure less downtime, lower costs, and higher quality services! Don’t Let Your Business Suffer from Downtime In today’s modern world, businesses rely on technology and require a healthy and fully functioning network. When something goes wrong time is of the essence. That’s why our full-service field management department is always ready to answer your call. Our team works with you to quickly determine what your needs are, and then jumps into action to create a ticket and deploy a resource. Furthermore, our ticketing system can be fully customized for clients with a large number of requests. Our team creates custom client portals and trains your staff on how to use them so that you can quickly and easily put in a service request. Be Everywhere at Once Without Increasing Your Costs Now you don’t need to worry about hiring a large [...]
Is your business safe from cybersecurity threats? Do you have a plan to proactively improve and protect against new types of attacks? We want to help you improve your cybersecurity plan. By implementing even one or two of the suggestions below, you’ll be taking a step toward reducing the likelihood of data loss, downtime, reputation damage, and lost revenue. Laying the groundwork Before writing any cybersecurity plan, it’s important to have a risk assessment under your belt. Risk assessments highlight exactly where and how your workforce, technology, and physical environment are exposed and therefore where you need to allocate your risk-reducing budget dollars. An upfront risk assessment is also THE key input into your cybersecurity plan. After all, the whole point of a cybersecurity plan is to reduce the vulnerabilities uncovered by a risk assessment. Chances are you probably already have a cybersecurity plan for your organization. It may be a plan that was written to meet regulatory requirements. Alternatively, it may have been written because you value the continuous operation of your organization and want to protect the private data it stores and processes. Whatever your goals, it is important to make sure your cybersecurity plan includes several key points. Your cybersecurity plan should state: The organization’s general attitude toward risk – averse, neutral, or accepting The importance of cybersecurity from leadership to individual contributors Commitment to adhere to any applicable regulations such as HIPAA, PCI, 23 NYCRR 500, etc. Specific incident response procedures outlining what each internal and external stakeholder will do [...]
Ransomware may be the number one cyber threat but there is another, newer cyber attack that is not being talked about enough. This threat can result in the loss of millions of dollars for companies who are affected by it and lead to the complete shutdown of their email systems – Business Email Compromise. We are happy to share some information from our partners at Pronto Recovery about BEC attacks and how you can protect your business. Business Email Compromise or BEC is an exploit in which the attacker gains access to a corporate email account and spoofs the owner’s identity to defraud the company or its employees, customers or partners of money. Unlike the typical phishing attacks that target everyone, BEC specifically targets high level business executives such as the CFO or corporate attorney to initiate a wire transfer. BEC scams have three main versions: The Bogus Invoice Scheme: this scheme involves a business that has an established relationship with a supplier. The attacker then requests a wire transfer for invoice payment to an fraudulent account via spoofed email, telephone, or fax. CEO Fraud: in this scheme, the attacker pretends to be a high-level executive or attorney who requests a wire transfer to be initiated with instructions to urgently send funds to their bank. Account Compromise: in this version, an employee’s email account is hacked and then used to make requests for invoice payments. And though not as common as the typical phishing email, an FBI announcement in 2017 confirmed that between October [...]
Imagit wins the Best Solution Presentation and the Best Silver Selfie Video at ChannelPro SMB Forum 2018. Chicago, IL -- Imagit Solutions, a network engineering firm based in Chicago providing multi-national IT services, has been chosen by ChannelPro as winner of the Best Solution Presentation and the Best Silver Selfie Video! Imagit was voted winner in these categories at the ChannelPro SMB Forum, a full-day live event for channel resellers, integrators, consultants, and managed service providers. ChannelPro Network is a premier source of business and technology insights for IT channel partners who serve small and midsize businesses (SMBs) and its forum, held in November in Long Beach, CA, offered interactive, in-depth conversations with some of the industry’s top channel pros. Attendees viewed presentations and products at the event, and voted for best-in-class solutions and services. Imagit's unique business model and manner of presentation led attendees to vote it the winner in two categories. "Imagit is proud to serve the channel community by providing on-site support for MSPs, VARs, and IT professionals and we are happy to have this opportunity to showcase our services directly to industry decision makers," said Brian Gardner, CEO. "Imagit is honored to have won two awards thanks to votes from the channel community and People Like Us. We were built on partner relationships and we continue to deliver a high value to our partners as the IT community becomes a global ecosystem." Learn how you can expand your business with Imagit's engineers, how our support model benefits MSPs and Channel Partners, [...]
Michael Shutkas of ImagIT Solutions joins the Computing Technology Industry Association's Future Leaders Community Executive Council for 2019. Chicago, IL -- ImagIT’s Michael Shutkas has been voted into CompTIA’s Future Leaders Community Executive Council. Michael has been a CompTIA (Computing Technology Industry Association) member for three years as part of his role as Business Director at multinational IT company ImagIT Solutions. He has been successful in that role thanks to a strong focus on education and business relationships. With ImagIT, Michael has helped countless organizations find the ideal IT solution for their need, spanning from part/full-time staff augmentation, to break/fix contracts, to ad hoc project-based engagements with a complete project management team. Michael is based out of ImagIT’s headquarters in Chicago, IL. CompTIA Communities are member-driven groups focused on advancing the IT industry, building business relationships, and sharing ideas and experience. The association has 10 communities, and each is specific to a technology, business model, geographic territory, or industry cause. The CompTIA Future Leaders Community was founded with the idea of understanding and embracing the multi-generational workforce and building best practices by: Providing guidance on how companies should position themselves to best leverage the talent and skills from diverse generations Building programs to mentor future leaders to take on leadership positions as the baby boomers retire by providing opportunities for older generations to develop a deeper understanding of the needs and drivers for millennials as they grow in their careers Capturing and communicating the IT needs of future leaders as a means of uncovering new [...]
Have you turned down work because you don’t have the coverage or capabilities to complete your client’s request? Stop saying “no” and start selling outside your zip code with help from your partners at ImagIT! How We Help MSPs ImagIT is a nationwide network IT services company specializing in providing on-site support for MSPs, VARs, and IT professionals. As an experienced “MSP for MSPs”, ImagIT is here to help you take your organization to the next level. Our team of 400 expert engineers are ready to take on any need you may have and help you grow your business while delighting your clients. Key Differentiators ImagIT Project Management Office: Our complete Project PMO and expert training process allow us to complete large multi-site projects efficiently to ensure success and a seamless experience. ImagIT Flexible Pricing Model: We will work with you to provide the best client experience, including going above and beyond to customize every service package. ImagIT Engineers: Our nationwide network of 400 vetted engineers consistently deliver top-quality results for your clients. Expand your capabilities! With ImagIT as your partner you can add value to your clients by providing the consultative and comprehensive IT support services they need. Our vendor agnostic, channel focused company works with your team to provide a wide range of white labeled IT services. Our experienced team of smart hands has the capabilities to complete nearly any engagement. ImagIT's adherence to partner standards and best practices yields a high rate of success, client satisfaction, and repeat business. Expand your [...]
One thing we see a lot at ImagIT is that many people don’t think about the true cost of a job well done. When we submit a proposal for IT services, it’s always based on our real experience of the work and resources required for a quality solution that meets your needs. But for people who aren’t working in IT day in and day out, it’s hard to know the true cost of dependable, skilled IT services. When someone tells you about cheap IT services, it can be tempting to assume the best about the integrity and experience you’ll get for your dollar. Unfortunately, this often results in higher overall costs when all factors come to light. Is it Apples to Apples? It’s important to understand what is and isn’t included in the proposals you receive. Begin by making a comparison chart of primary aspects such as price, delivery time frame, and services so you can truly compare apples to apples. Look for proposals that spell out exactly what you will receive, rather than ones that make broad or vague statements. Companies that are not detailed about what is included in the contract, such as hours of training, change orders, on-going costs, etc., will not deliver what you think they promised. Don’t Assume All IT Companies Are Equal Price quotes can vary for a multitude of reasons, and so can a company’s experience. When it comes to IT services, and especially large-scale projects, you want the most qualified company for the job. A lesser-experienced [...]
Close out 2018 strong with a little help from our new productivity tool, the Buzzword Calculator! At this busy time of year, we know that time is more precious than ever. Partner programs are wrapping up, clients are squeezing in final projects, and you still have to make it to holiday parties and do your Christmas shopping. With that in mind, we have created a simple tool to help you succeed! Use it to improve your proposals, justify complicated decisions, and make it clear that you're the best choice for any engagement! Our handy Buzzword Calculator is designed to help you add industry leading phrases to your documents, spice up your plans, and generally have a bit of fun as the end of year deadlines loom large. Be sure to save it to use anytime you need some inspiration! ImagIT Solutions is a network engineering company that provides comprehensive IT services for channel partners, managed service providers and enterprise businesses with multiple locations. ImagIT was founded with the goal of providing comprehensive, IT services for multi-site organizations. Built on providing exceptional customer service with the most trusted technicians in the field, we continue to grow with our clients and expand internationally. Our team of 400 expert engineers and full PMO are ready to take on any type of networking engagement! Whether its proactive support, an emergency call, long-term projects or ongoing break-fix services, ImagIT will deliver a solution that is customized to best fit your organization.
Onboarding New ImagIT Teams (onIT) is our internal process for finding, vetting, and ultimately recruiting skilled engineers and technicians to come aboard with us. In the ever changing, constantly dynamic world of information technology we pride ourselves in providing excellence in service and maintaining successful relationships with our clients as well as engineers. The onIT program helps us ensure that we maintain the ImagIT standard. This vetting and training program has been helping us select qualified engineers for years and we are happy to share a more transparent look at our process. What does onit mean for our partners? When you work with ImagIT, you know what you're getting. While some companies will add engineers to their roster after a quick quiz, ImagIT dives deeper. Our program is customized for each individual and has several key components for both internal checks and onboarding.We start with what we would consider to be the basics: things like coverage area, resume, references, and credit/background checks. Once an engineer clears stage one they enter our onboarding process. This includes steps such as: a toolkit check to make sure they have what's needed to do each job, a standards checklist to discuss the look and feel of an ImagIT engineer on site, and vetting for ImagIT standard IT competencies and knowledge. With these checks and more we do our due diligence so that when your ImagIT engineer comes on site you know they have the skills and training to complete the task at hand. What does onit mean for [...]
ImagIT was built on partner relationships and we are proud to continue adding new and diverse partners to our expanded team. Through our network of channel partners we are able to assist clients with a vast array of products and services outside our own wheelhouse. ImagIT is proud to announce a partnership with IES Communications. Headquartered in Tempe, AZ, IES Communications is a leading provider of network infrastructure products and services for data centers and other mission critical environments across North America. The suite of solutions offered by IES includes Data Center Design Build Services, On-site Server Installation, Data Center Integration Services, and complete turnkey design and delivery of cabling infrastructures, among others. ImagIT has partnered up with IES Communications to service their datacenters with a 4 hour SLA support contract. ImagIT’s strong engineering team allows us to deliver a quality solution and on short notice! We look forward to working together to help IES continue to build on its strong foundation. ImagIT Solutions specializes in providing comprehensive IT services for channel partners, MSPs, and enterprise-level organizations. Our expansive engineering team is carefully vetted and trained to meet your every IT need. Whether its proactive support, an emergency call, long-term projects, or project management, ImagIT will deliver a solution that is customized to best fit your organization. Interested in learning more about working with ImagIT? Contact us today!