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13 05, 2019

Communicating after a Cyber Attack

2019-08-14T16:31:04+00:00May 13th, 2019|Tags: , , , , |

Organizations of all sizes are at risk for cyber attacks that can cripple operations and cause lasting damage. Businesses must have a plan in place for communicating with customers in the event of an attack so as to minimize losses. We are happy to share some information from our partners at Pronto Recovery about planning your communication and response after a cyber attack. The costs of a cyber crime The price tag of a security breach is staggering, with an average cost of $1.2 million. Cyber crime will cost the world in excess of $6 trillion annually by 2021 and financial costs are not the only consequences. Ransomware attacks are the #1 cyber threat to businesses and are growing at a yearly rate of 350%. These often start with a simple phishing email and can lead to the complete shutdown of business operations. One-third of companies surveyed claimed their company lost intellectual property due to a cyber-attack and 36% of them believe the attack reduced their competitive advantage. In today’s globalized business environment, organizations of all sizes face the prospect of falling victim to a cyber-attack or IT outage that could cause serious damage to its infrastructure and ability to operate. Despite the improvement of cyber-security techniques, criminals continue to develop sophisticated ways to disrupt systems and steal data. The need to prepare for cyber-attacks is more important than ever. According to Cisco’s 2017 Annual Cybersecurity Report more than one third of the organizations that experienced a cyber breach in 2016 reported a loss of customers, business opportunities and [...]

1 05, 2019

Say hello to the new Imagit!

2019-07-25T19:31:05+00:00May 1st, 2019|Tags: , , , |

Big news! We are celebrating twenty years in business with a brand-new logo and brand identity! Over the next few months you’ll see the new logo and colors roll out on our website, social media, collateral, and anywhere we are in public. If you have used the Imagit logo in any of your marketing materials, please contact us and assist us in updating them. This rebrand comes after careful consideration of our name, presence, industry, and vision for the future. Years ago, we launched the Imagit name under this logo and slogan. Our goal was to provide businesses with comprehensive IT services, delivering cutting-edge solutions for complex problems. Imagit was built on providing exceptional customer service with the most trusted technicians in the field. Originally serving only smaller businesses, today we fully support organizations who have thousands of locations globally. Today we are still in the field every day delivering innovative solutions and completing large multi-site projects for clients and partners everywhere. As we look to the future, we want to embrace our greatest strengths as a company. Our vision and mission reflect our strengths and the goals that we strive for. Imagit is recognized in the tech industry as the go to network engineering partner, guaranteeing impressive and integrity-based results. We are proven, brave, curious, passionate, determined and lots of fun… people like us! In a world where many technology companies are rather faceless, completing work remotely and outsourcing customer service, Imagit takes a different approach. Our focus on relationships brought us to [...]

15 03, 2019

Growing Your MSP Business in the 2020’s

2019-05-16T17:55:43+00:00March 15th, 2019|Tags: , , , , , |

In a highly competitive market and with growing customer demands MSPs must focus on core strengths. MSPs benefit by handing network system configuration and maintenance over to a specialist. Introduction: The Shoemaker’s Children MSPs convince their customers of the benefits of offloading maintenance tasks to third party specialists. Ironically, many ignore the potential benefits that they themselves can gain by making such a change. Terms, like digital disruption and gig economy, illustrate that nowadays, technology evolves at a brisk pace. Consequently, the burden of taking care of all of their customers’ technical needs strains many MSPs’ resources and decreases their margins. What can be done? MSPs must heed their own advice. They need to determine where they add value and focus their energies there. For many, network maintenance has become an onerous burden. Hiring a specialist to oversee customer network deployments and maintenance enables MSPs to expand their reach, improve their service, and reduce their costs. The Network Maintenance Challenge Monitoring customers’ IT systems is a complex undertaking, one that becomes more complicated every day. New solutions, such as the Internet of Things; artificial intelligence and machine learn; and Augmented Reality/Virtual reality, emerge. The traditional office is expanding. The Internet frees employees from desktop systems in central office cubicles. Today, they use a variety of devices, desktops, smartphones, and tablets to access information and work from home, branch locations, customers’ offices, and the local coffee shop. Configuring and managing all of these devices, applications, and connections has become time consuming. MSPs need to maximize [...]

29 01, 2019

How Smart Hands Help Your Business

2019-05-16T17:55:44+00:00January 29th, 2019|Tags: , , , , , , |

While many tasks can be handled remotely, there are times where you need on-site support. Maintaining enough technical resources with the rights skill sets at each location can be difficult or even impossible for many companies. That's where Smart Hands step in, helping your business thrive and grow without the stress of maintaining a large IT staff. Smart Hands are an integral part of any IT team, providing your helpdesk or IT department with boots on the ground that can function as an extension of your in-house team, filling critical gaps. Smart Hands allow your team to complete more complex tasks and to quickly handle issues on-site. Businesses that utilize Smart Hands can ensure less downtime, lower costs, and higher quality services! Don’t Let Your Business Suffer from Downtime In today’s modern world, businesses rely on technology and require a healthy and fully functioning network. When something goes wrong time is of the essence. That’s why our full-service field management department is always ready to answer your call. Our team works with you to quickly determine what your needs are, and then jumps into action to create a ticket and deploy a resource. Furthermore, our ticketing system can be fully customized for clients with a large number of requests. Our team creates custom client portals and trains your staff on how to use them so that you can quickly and easily put in a service request. Be Everywhere at Once Without Increasing Your Costs Now you don’t need to worry about hiring a large [...]

25 01, 2019

Strengthening Your Cybersecurity Plan

2019-07-23T22:32:45+00:00January 25th, 2019|Tags: , , , |

Is your business safe from cybersecurity threats? Do you have a plan to proactively improve and protect against new types of attacks? We want to help you improve your cybersecurity plan. By implementing even one or two of the suggestions below, you’ll be taking a step toward reducing the likelihood of data loss, downtime, reputation damage, and lost revenue. Laying the groundwork Before writing any cybersecurity plan, it’s important to have a risk assessment under your belt. Risk assessments highlight exactly where and how your workforce, technology, and physical environment are exposed and therefore where you need to allocate your risk-reducing budget dollars. An upfront risk assessment is also THE key input into your cybersecurity plan. After all, the whole point of a cybersecurity plan is to reduce the vulnerabilities uncovered by a risk assessment. Chances are you probably already have a cybersecurity plan for your organization. It may be a plan that was written to meet regulatory requirements. Alternatively, it may have been written because you value the continuous operation of your organization and want to protect the private data it stores and processes. Whatever your goals, it is important to make sure your cybersecurity plan includes several key points. Your cybersecurity plan should state: The organization’s general attitude toward risk – averse, neutral, or accepting The importance of cybersecurity from leadership to individual contributors Commitment to adhere to any applicable regulations such as HIPAA, PCI, 23 NYCRR 500, etc. Specific incident response procedures outlining what each internal and external stakeholder will do [...]

10 01, 2019

Cybersecurity Trends – BEC Phishing

2019-05-16T17:55:45+00:00January 10th, 2019|Tags: , , , , , |

Ransomware may be the number one cyber threat but there is another, newer cyber attack that is not being talked about enough. This threat can result in the loss of millions of dollars for companies who are affected by it and lead to the complete shutdown of their email systems – Business Email Compromise. We are happy to share some information from our partners at Pronto Recovery about BEC attacks and how you can protect your business. Business Email Compromise or BEC is an exploit in which the attacker gains access to a corporate email account and spoofs the owner’s identity to defraud the company or its employees, customers or partners of money. Unlike the typical phishing attacks that target everyone, BEC specifically targets high level business executives such as the CFO or corporate attorney to initiate a wire transfer. BEC scams have three main versions: The Bogus Invoice Scheme: this scheme involves a business that has an established relationship with a supplier. The attacker then requests a wire transfer for invoice payment to an fraudulent account via spoofed email, telephone, or fax. CEO Fraud: in this scheme, the attacker pretends to be a high-level executive or attorney who requests a wire transfer to be initiated with instructions to urgently send funds to their bank. Account Compromise: in this version, an employee’s email account is hacked and then used to make requests for invoice payments. And though not as common as the typical phishing email, an FBI announcement in 2017 confirmed that between October [...]

29 12, 2018

ImagIT Wins National Best and Brightest Award!

2019-07-29T20:33:21+00:00December 29th, 2018|Tags: , , |

ImagIT wins the National Best and Brightest Company to Work For award! Winning this award recognizes the high value ImagIT places on employee satisfaction, retention, and commitment to employees. Chicago, IL -- ImagIT Solutions, a network engineering firm providing IT services nationwide, has been named one of the nation’s Best and Brightest Companies to Work For by the National Association for Business Resources (NABR). This award recognizes and honors companies that excel in employee engagement and satisfaction by delivering excellent human resource practices. Companies are assessed for the Best and Brightest award by an independent research firm against other comparable businesses for several key measures. Winners of the award are chosen for their exceptional processes in engagement and retention, compensation and benefits, education and development, recruitment, diversity, achievement and recognition, work-life balance, community initiatives, and strategic company performance. These practices are evaluated along with employee satisfaction surveys to establish winning companies. The Best and Brightest assessment found ImagIT to be within the top companies for these important categories thanks to our clear focus. When asked about company culture Director Joe Bedalow says, “It sounds simple but our successful recipe for a productive culture has never changed: work hard, care for and respect your co-workers, and do what’s best for the end user.” ImagIT is proud to be recognized for an outstanding commitment to employees and a dedication to future growth of the company through its employees. When asked what this award meant to him, CEO Brian Gardner replied, “This award showcases what I had [...]

14 12, 2018

CompTIA State of the Channel Study Highlights Need for Partnerships

2019-05-16T19:00:28+00:00December 14th, 2018|Tags: , , , , , |

CompTIA’s yearly State of the Channel report covers trends in the technology ecosystem by surveying hundreds of U.S. IT businesses. We looked at their 2018 report as it pertains to channel partnership trends and found some key information that we’d like to share with you. Optimism for the Future CompTIA reports that businesses in the channel are very optimistic for the future. The report states, “Nearly across the board, respondents in 2018 ranked factors that bolster good feelings about the channel’s future significantly higher than they did two years ago. The broader use of technology among customers, for example, inspired optimism for the future in 37% of 2016’s respondents; in 2018 that figure jumped to 52%.” However, businesses face concerns when it comes to the availability of skilled IT workers, a gap that CompTIA says the channel hopes to “tackle with the help of third-party experts.” Creating Agility Within the Channel As the IT channel grows and gains momentum businesses must be agile to maintain growth. More and more clients are looking for a technology provider that has expertise in a broad array of skills and can provide comprehensive support. Despite the fact that it is nearly impossible for one provider to effectively deliver on all solutions and services, the client wants “one throat to choke” and will look for a provider who can fully manage their technology. Organizations miss out on valuable business when they are unable to meet specific needs for their clients and may even face losing the client completely to [...]

11 12, 2018

ImagIT Business Director Named to CompTIA Future Leaders Council

2019-06-06T22:02:46+00:00December 11th, 2018|Tags: , , , , |

Michael Shutkas of ImagIT Solutions joins the Computing Technology Industry Association's Future Leaders Community Executive Council for 2019. Chicago, IL -- ImagIT’s Michael Shutkas has been voted into CompTIA’s Future Leaders Community Executive Council. Michael has been a CompTIA (Computing Technology Industry Association) member for three years as part of his role as Business Director at multinational IT company ImagIT Solutions. He has been successful in that role thanks to a strong focus on education and business relationships. With ImagIT, Michael has helped countless organizations find the ideal IT solution for their need, spanning from part/full-time staff augmentation, to break/fix contracts, to ad hoc project-based engagements with a complete project management team. Michael is based out of ImagIT’s headquarters in Chicago, IL. CompTIA Communities are member-driven groups focused on advancing the IT industry, building business relationships, and sharing ideas and experience. The association has 10 communities, and each is specific to a technology, business model, geographic territory, or industry cause. The CompTIA Future Leaders Community was founded with the idea of understanding and embracing the multi-generational workforce and building best practices by: Providing guidance on how companies should position themselves to best leverage the talent and skills from diverse generations Building programs to mentor future leaders to take on leadership positions as the baby boomers retire by providing opportunities for older generations to develop a deeper understanding of the needs and drivers for millennials as they grow in their careers Capturing and communicating the IT needs of future leaders as a means of uncovering new [...]

20 11, 2018

Expand Your Business with Imagit’s Engineers!

2019-08-14T16:25:39+00:00November 20th, 2018|Tags: , , |

Have you turned down work because you don’t have the coverage or capabilities to complete your client’s request? Stop saying “no” and start selling outside your zip code with help from your partners at ImagIT! How We Help MSPs ImagIT is a nationwide network IT services company specializing in providing on-site support for MSPs, VARs, and IT professionals. As an experienced “MSP for MSPs”, ImagIT is here to help you take your organization to the next level. Our team of 400 expert engineers are ready to take on any need you may have and help you grow your business while delighting your clients. Key Differentiators ImagIT Project Management Office: Our complete Project PMO and expert training process allow us to complete large multi-site projects efficiently to ensure success and a seamless experience. ImagIT Flexible Pricing Model: We will work with you to provide the best client experience, including going above and beyond to customize every service package. ImagIT Engineers: Our nationwide network of 400 vetted engineers consistently deliver top-quality results for your clients. Expand your capabilities! With ImagIT as your partner you can add value to your clients by providing the consultative and comprehensive IT support services they need. Our vendor agnostic, channel focused company works with your team to provide a wide range of white labeled IT services. Our experienced team of smart hands has the capabilities to complete nearly any engagement. ImagIT's adherence to partner standards and best practices yields a high rate of success, client satisfaction, and repeat business. Expand your [...]

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