29 01, 2019

How Smart Hands Help Your Business

2020-12-07T21:43:18-06:00January 29th, 2019|Tags: , , , , , , , |

While many tasks can be handled remotely, there are times where you need on-site support. Maintaining enough technical resources with the rights skill sets at each location can be difficult or even impossible for many companies. That's where Smart Hands step in, helping your business thrive and grow without the stress of maintaining a large IT staff. Smart Hands are an integral part of any IT team, providing your helpdesk or IT department with boots on the ground that can function as an extension of your in-house team, filling critical gaps. Smart Hands allow your team to complete more complex tasks and to quickly handle issues on-site. Businesses that utilize Smart Hands can ensure less downtime, lower costs, and higher quality services! Don’t Let Your Business Suffer from Downtime In today’s modern world, businesses rely on technology and require a healthy and fully functioning network. When something goes wrong time is of the essence. That’s why our full-service field management department is always ready to answer your call. Our team works with you to quickly determine what your needs are, and then jumps into action to create a ticket and deploy a resource. Furthermore, our ticketing system can be fully customized for clients with a large number of requests. Our team creates custom client portals and trains your staff on how to use them so that you can quickly and easily put in a service request. Be Everywhere at Once Without Increasing Your Costs Now you don’t need to worry about hiring a large [...]

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25 01, 2019

Strengthening Your Cybersecurity Plan

2019-08-29T21:27:20-05:00January 25th, 2019|Tags: , , , |

Is your business safe from cybersecurity threats? Do you have a plan to proactively improve and protect against new types of attacks? We want to help you improve your cybersecurity plan. By implementing even one or two of the suggestions below, you’ll be taking a step toward reducing the likelihood of data loss, downtime, reputation damage, and lost revenue. Laying the groundwork Before writing any cybersecurity plan, it’s important to have a risk assessment under your belt. Risk assessments highlight exactly where and how your workforce, technology, and physical environment are exposed and therefore where you need to allocate your risk-reducing budget dollars. An upfront risk assessment is also THE key input into your cybersecurity plan. After all, the whole point of a cybersecurity plan is to reduce the vulnerabilities uncovered by a risk assessment. Chances are you probably already have a cybersecurity plan for your organization. It may be a plan that was written to meet regulatory requirements. Alternatively, it may have been written because you value the continuous operation of your organization and want to protect the private data it stores and processes. Whatever your goals, it is important to make sure your cybersecurity plan includes several key points. Your cybersecurity plan should state: The organization’s general attitude toward risk – averse, neutral, or accepting The importance of cybersecurity from leadership to individual contributors Commitment to adhere to any applicable regulations such as HIPAA, PCI, 23 NYCRR 500, etc. Specific incident response procedures outlining what each internal and external stakeholder will do [...]

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10 01, 2019

Cybersecurity Trends – BEC Phishing

2019-05-16T17:55:45-05:00January 10th, 2019|Tags: , , , , , |

Ransomware may be the number one cyber threat but there is another, newer cyber attack that is not being talked about enough. This threat can result in the loss of millions of dollars for companies who are affected by it and lead to the complete shutdown of their email systems – Business Email Compromise. We are happy to share some information from our partners at Pronto Recovery about BEC attacks and how you can protect your business. Business Email Compromise or BEC is an exploit in which the attacker gains access to a corporate email account and spoofs the owner’s identity to defraud the company or its employees, customers or partners of money. Unlike the typical phishing attacks that target everyone, BEC specifically targets high level business executives such as the CFO or corporate attorney to initiate a wire transfer. BEC scams have three main versions: The Bogus Invoice Scheme: this scheme involves a business that has an established relationship with a supplier. The attacker then requests a wire transfer for invoice payment to an fraudulent account via spoofed email, telephone, or fax. CEO Fraud: in this scheme, the attacker pretends to be a high-level executive or attorney who requests a wire transfer to be initiated with instructions to urgently send funds to their bank. Account Compromise: in this version, an employee’s email account is hacked and then used to make requests for invoice payments. And though not as common as the typical phishing email, an FBI announcement in 2017 confirmed that between October [...]

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